The Privacy Policy explains how Sewa Exchange collects, uses, stores, and protects the personal information of its users. It ensures transparency and builds trust by safeguarding user data while using the platform.

1. Information We Collect : -Sewa Exchange collects information to provide a safe and efficient service:

a. Personal Information:

Name, email, phone number, and address

Verification documents (ID, profile photo)

Payment or wallet details

b. Platform Usage Data:

Listings, exchanges, and transaction history

Messages and interactions on the platform

Device and browser information

c. Optional Information:

Feedback, ratings, or survey responses

Preferences and settings for a personalized experience

2. How We Use Information

User information is used to:

Verify user identity and maintain a secure community

Facilitate transactions and exchanges

Provide support and resolve disputes

Improve platform features and user experience

Communicate updates, offers, or policy changes

3. Data Sharing

Personal data is never sold to third parties.

Information may be shared with trusted service providers only to support platform functions (e.g., payment processing, technical support).

Law enforcement or regulatory authorities may request information if legally required. 

4. Data Security

Sewa Exchange implements industry-standard security measures to protect user data.

Access to sensitive information is limited to authorized personnel only.

Users are encouraged to maintain strong passwords and account security.

5. User Rights

Users have the right to:

Access their personal information stored on the platform

Correct or update inaccurate data

Request deletion of personal data in compliance with applicable laws

Opt-out of marketing communications

6. Data Retention

We retain personal information only for as long as it is reasonably needed for the purposes described in this policy, including operating and securing the platform, providing support, completing transactions, and resolving disputes. Retention needs vary by record type and may also depend on applicable legal, accounting, or regulatory requirements. When information is no longer needed, we will delete or anonymize it where practicable.

Some wallet, transaction, accounting, security, fraud-prevention, or dispute records may need to be retained after an account is deactivated or a deletion request is received. Deactivating an account does not itself delete personal information.

7. Privacy Requests

To ask to access, correct, or request deletion of personal information, email privacy@sewaexchange.com. Include the phone number or email address registered to your account and describe your request. Do not send your password, one-time password (OTP), or full payment details by email. We may ask for reasonable additional information to verify your identity.

We will review each request and explain what can be removed. Some records may need to be retained for an active transaction, dispute, security purpose, or applicable recordkeeping requirement. Where information must be retained, we will restrict its use to the relevant purpose where practicable.

8. Cookies & Tracking

The platform may use cookies and analytics to improve user experience.

Tracking helps provide personalized content, recommendations, and platform performance monitoring.

Users can manage cookie preferences in their browser settings.

9. Children’s Privacy

Sewa Exchange is not intended for children under 13 (or local age limit).

Accounts for minors must be managed by parents or legal guardians.

10. Third-Party Links

The platform may contain links to external websites.

Sewa Exchange is not responsible for the privacy practices of third-party websites.

11. Policy Updates

Privacy practices may change over time.

Users are encouraged to review the policy periodically.

Continued use of the platform implies acceptance of updated terms.

🤝 Purpose

The Privacy Policy ensures that user data is collected and handled responsibly, creating a secure and trustworthy environment for all exchanges on Sewa Exchange.